Health Care Support Worker Induction & Training

 Background Information

Healthcare Support Worker Induction and Training has always been the responsibility of the employer. For the first time, the Government has now set a Code of Conduct and Minimum Training Standards for this massively diverse workforce. The Nursing Times estimates that there are around 221,000 Health Care Assistants (HCAs) in the NHS alone. It is likely that there are at least the same number again in the Private and Third Sectors. The Francis report called for all of these people to be registered in a similar way to Nurses and Midwives. The Government has decided, for now, not to move toward registration of HCAs. Skills for Care have now published a Code of Conduct and Minimum Training Standards for Health Care Support Workers that all employers in the Health & Social Care Sector should be achieving. It will be important that all employers can demonstrate they are using and implementing the Code and the Standards.

Code of Conduct  for Healthcare Support Workers and Adult Social Care Workers in England

The Code of Conduct is designed to reassure HCAs that they are providing safe and compassionate care of a high standard and sets out 7 statements including; Be accountable by making sure you can answer for your actions or omissions; Work in collaboration with your colleagues to ensure the delivery of high quality, safe and compassionate healthcare, care and support and Uphold and promote equality, diversity and inclusion.
It is most likely that statement number 1) 'Be accountable by making sure you can answer for your actions or omissions', will take some time for a lot of people to absorb and act on appropriately. It makes sense to most people that they can be held to account for what they do. But to be held accountable for what you haven't done, takes some understanding. How many Managers have heard a member of staff saying, "But I thought somebody else was going to take care of it?".
Minimum Training Standards
There are 10 minimum training standards including; The Role of the Healthcare Support Worker, Personal Development, Effective Communication, Duty of Care, Safeguarding and Infection Prevention and Control. Each standard is then broken down in to underpinning knowledge. The document refers to a period of induction and a period of months while the standards are learned. It's also clear that these are minimum standards. It will be important that there are structures, policies, processes and supervision in place to ensure that each member of staff has the opportunity to reach the standards. This will need to be done in a diverse-aware way and it will be very important to maintain excellent record keeping.


About Care HR 

For three years Julian Hill was the Learning & Development Manager responsible for the strategy and delivery for a large NHS Foundation Trust's Health Care Assistant (HCA) Workforce. He delivered a culture change across the organisation by developing the expectations of both Senior Managers and HCAs about what the role could achieve. By ensuring the organisation understood HCA accountability then delivering quality education; HCAs could undertake more proactive tasks in both care planning and delivery. Julian continued his keen interest in HCAs in his next role with the Royal College of Nursing (RCN). In the RCN Julian led on HCAs across the South Central and South East Coast SHA areas, along with the Channel Islands. Through a determined engagement campaign involving regular communications, training events and conferences, the RCN enjoyed a large rise in Membership numbers. Many HCAs took what they learned from these events and began to really demonstrate to their employers the value in their roles beyond direct personal care.

Care HR's beliefs about HCAs

Care HR are poised to help you deliver the very best from your HCA workforce. With strong induction, education and performance management there are very few limits as to what a HCA can do for you and your care. With a solid approach to accountability and supervision, HCAs can show how inspirational their thoughts and ideas are and  deliver a strong and positive culture change within health and social care.

Care HR

We will come and talk to you absolutely free of charge to assess your HCA training and support needs.

We will then deliver you a cost-effective and bespoke package of support that will enhance your staff and your care. Through strong induction processes to education packages, Care HR will ensure that your support systems and processes are robust enough to assure you that your HCAs are working to and beyond the Minimum Standards and Code of Conduct. 

Get in touch with us now to begin the transformation of your workforce.



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